Terms & Conditions

Your Consent

By using our Website and passing your information on to us you consent to the use of this information by Village Candle Store. With the exception of our third party payment portal SagePay, we do not pass or share this information with any other parties under any circumstances. Nor do we have access to your credit card information as this is stored on a third party secure server by SagePay.


Our Payment Service Provider is SagePay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

SagePay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is SagePay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

SagePay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the SagePay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

SagePay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

SagePay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

The use of cookies

We use cookies to make your online shopping experience as efficient as possible and to make it possible for you to keep returning to your shopping basket. You will not be able to use this website if you have chosen not to accept cookies.

Free gift with purchase

From time to time we will promote a free gift with every order over a qualifying threshold. Only one gift will be shipped with an order. We reserve the right to change the gift without notice and to replace it with a product of equivalent value.

Product representation

Whilst every effort is made to give you the most accurate visual and written description of merchandise we cannot accept responsibility for colour variation. Colour accuracy may be different due to your own particular monitor.

Product availability

Our website is updated on a daily basis and it is our intention to only show you merchandise which is available for immediate dispatch. However, from time to time we may have sold out of an item before we have updated the site. If we are unable to fulfill your order we will contact you within 2 working days of receipt and establish whether you are happy to receive a part order. At this point you have the option of choosing a replacement, cancelling your order in full, or being refunded for the goods in question along with any related postage costs.

After Sales Issues

If for any reason, you are unhappy with your purchase please contact us immediately by using the 'Contact Us' link or Company Details, both located at the bottom of every page. If you consider your candle to be faulty or unsatisfactory, please extinguish it without delay and do not use it again. In such circumstances we will ask you to email a photograph of the item or in some cases we may arrange for it to be uplifted at our expense for further investigation.

Do not throw the product away until you have been in contact with us and we have asked you to do so. We will not be able to assist you with your complaint if you have destroyed or thrown the candle away before you contact us. It is very rare for there to be a problem with our candles and the product developers are always keen to understand more about any after sales issues.

Delivery Of Goods

Your order will normally be dispatched within three working days during the working week, and during our busiest periods within five working days. Orders placed at the weekends will not be dispatched until the following Monday. It is sometimes the case that if you live in a very remote area, or Northern Ireland that your parcel may take a day longer to arrive than the timescales we have quoted.

Our delivery service is currently provided by DPD.
Your order should be delivered the next working day after you have recieved your order despatch notification email. We cannot guarantee a specific time for the delivery of your parcel, home deliveries can start as early as 7am and be delivered as late as 7pm between Monday and Friday.
At your own risk, you can nominate to leave the parcel in a safe place or with a neighbour, but it is at the discretion of the delivery driver whether they follow these instructions. If there is nobody home to receive the parcel, DPD will attempt a second delivery. A card will be left at your home informing you of this. DPD will only attempt a home delivery twice. If you are not available to take delivery on the second occasion your parcel will be returned to us as undelivered.

For your convenience, you are able to select an alternative delivery address to your billing address such as a work address, and we would recommend this for the quickest and most secure receipt of your parcel.

Non-receipt of Goods

If you have not received your parcel within the timescales quoted on your confirmation of dispatch email please contact us and we will trace the parcel on your behalf.

Should you choose to instruct our couriers to leave a parcel in a location without it being signed for, you do so at your own risk and we cannot be held responsible for non-delivery. Please also note that it is at the discretion of the delivery driver whether or not they feel it is safe to leave your parcel in your requested location.

Returns & Replacements

Returns: If you are not entirely satisfied when you recieve your purchase, we offer a 14 day 'hassle free' returns policy. This means that you can return your purchase for a full refund within 14 days of purchase, providing that the goods are returned to us in their original condition, un-opened, un-used and un-damaged. It is your responsiblility to ensure that the goods are packaged properly and arive in a re-saleable condition, we do not refund goods that are returned to us used or damaged unless they are deemed to be faulty. It is the responsibility of the purchaser to pay any postal charges for returned goods, we do not refund postal charges for returned goods unless they are deemed to be faulty.

Breakages: Our products are fragile and although we take steps to minimise breakages through various means, accidents do happen. If your order has been damaged in transit please let us know as soon as possible and we will arrange to have a replacement sent out to you.

We can be contacted about returns and breakages using the 'Contact Us' page or Company Details, both located at the bottom of every page.

Full details can be found in our Returns Policy